Live Chat is a fantastic way to get leads on your site and to make sure your audience stays engaged. A human touch goes a long way to build trust in your business.
You can now add a Live Chat widget directly to your site. Here's what it looks like:
Adding Live Chat
Note: The Live Chat function requires an Audience Plan or a VIP Plan to enable. (An Audience Plan is an add-on plan that you can add on top of any Pro or Limited plan. The Audience Plan lets you adjust the audience size that's appropriate for your business. To learn more about the Audience Plan and how it powers the Membership feature, click here.)
Once your account can activate Live Chat, you can enable it in your site editor through Settings -> Live chat -> Activate Live chat:
Tip: Use your first name and a beautiful headshot of your face to make your visitors much more likely to chat with you. Visitors want to see that a real person is behind your site!
Enabling Phone Notifications
We recommend enabling notifications in your Strikingly phone app so you can always get notified if a visitor reaches out to you in Live Chat. Just download our iPhone app or Android app and log in to start receiving notifications! Just tap on the notification to reply directly to your visitor audience from your phone.
Note: The Strikingly app must be running in the background on your phone/tablet to receive notifications.
Note: Some Android phone manufacturers automatically kill certain apps in the background. To ensure notifications are received promptly, make sure the Strikingly App is set to be allowed to run in the background. To prevent your Android phone from doing this, please see: https://dontkillmyapp.com/
Enabling Desktop Notifications
We recommend enabling notifications in your browser so you can get notified if a visitor reaches out to you in Live Chat. If you're using Chrome or Firefox, you will receive notifications as long as your browser is open (or running in the background), even if you don't have Strikingly open in a tab. If you accidentally disabled notifications and would like to re-enable them, read this guide for Chrome or this guide for Firefox.
Make sure you allow notifications on strikingly.com!
Responding to Visitors
You can see incoming Live Chat messages by opening a browser tab to https://www.strikingly.com/s#/audience. Click on a visitor contact to respond to those visitors.
The desktop notification is a shortcut to enter the chat screen, even if you don't have the Strikingly dashboard open in a browser tab. See the above sections on how to set up desktop notifications.
You can also respond to visitors through the Strikingly App on iOS or Android. You can receive a mobile notification whenever someone messages you on your site, and you can immediately tap on the notification to start chatting with the visitor through our phone app. Here's what the Strikingly app looks like when you're replying:
Setting Up Email Forms
You can choose whether to prompt your site visitors to enter their email before they start chatting with you. Check out how to activate it for your site. Requiring users to enter their email address before chatting might reduce conversion to live chat a bit, but it ensures that you can always reach back out to those visitors via email, even if they leave your site.
The best part about Live Chat is that all visitors who enter the system are automatically added to your contact list. Even if you're offline, you can collect email addresses and messages and respond to the visitor at your convenience. Or, you can export these email addresses and use your own mailing list.
Inviting Live Chat Collaborators
You can also invite other members of your team as collaborators to help you respond to live chats! If you're on a VIP or Audience plan, visit the Collaborators Manager in Settings -> Team -> Add Teammate. Here, you can invite your colleagues as collaborators using their email addresses. Assign them as "Agent" role to only give them access to your site's Audience page and Live chat.
After accepting the invitation, this collaborator will be able to log into Strikingly using their own email address. When they log into Strikingly, they will see your site in their dashboard's site list. There, they can click the "Live Chat" button to see & respond to all live chats for this site. Live Chat collaborators will also receive notifications for new live chat messages.