Live Chat is a fantastic way to get leads on your site and to make sure your audience stays engaged. A human touch goes a long way to build trust in your business.
You can now add a Live Chat widget directly to your site. Here's what it looks like:
Adding Live Chat
Note: The Live Chat function requires an Audience Plan or a VIP Plan to enable. (An Audience Plan is an add-on plan that you can add on top of any Pro or Limited plan. The Audience Plan lets you adjust the audience size that's appropriate for your business.)
Once your account can activate Live Chat, you can enable it here:
Tip: Use your first name and a beautiful headshot of your face to make your visitors much more likely to chat with you. Visitors want to see that a real person is behind your site!
Responding to Visitors
Open a browser tab to https://www.strikingly.com/s#/audience to see incoming Live Chat messages, and to see who's online on your site. Open the contact to respond to those visitors!
You can also respond to visitors through the Strikingly App on iOS or Android. You'll get a mobile notification whenever someone messages you on your site, and you can immediately tap on the notification to start chatting with the visitor through our phone app.
The best part about Live Chat is that all visitors who enter the system are automatically added to your contact list. Even if you're offline, you can collect email addresses and messages and respond to the visitor at your convenience. Or, you can export these email addresses and use your own mailing list.
Enabling Phone Notifications
We recommend enabling notifications in your Strikingly phone app so you can always get notified if a visitor reaches out to you in Live Chat. Just download our iPhone app or Android app and log in to start receiving notifications! Just tap on the notification to reply directly to your visitor audience from your phone.
Enabling Notifications In Browser
We recommend enabling notifications in your browser so you can get notified if a visitor reaches out to you in Live Chat. If you accidentally disabled notifications and would like to re-enable them, read this guide for Chrome or this guide for Firefox.