It's now easier for website owners to collect and manage users from email sign ups, blog subscribers, and even customers from the online store! This feature can be accessed within the account dashboard, on the "Users" page.
You can now do the following within one page:
- View users
- Edit user info
- Manually add users/import a list
- Delete users/mark users as spam
- Export users
- Send newsletters to your users.
- Responding to Live Chat
View your users from "Contact/Sign-up" form, Blog Subscription, Customer (Buyer)
1. Click the box provided for "Select Another Site" and select the sites where the forms are.
2. Then filter the source (type of form) where the sign ups came from. Select the source form/s you prefer.
Sources:
- Contact form - Contact form submissions. Entries may include: name, email, phone, and message.
- Pop-Up Form - Pop-Up form submissions. Entries may include: name, email.
- Blog Subscriber - Users who subscribed to any of your blog posts. It contains email addresses only.
- Booking - Booking form applications and form submissions.
- Store Customer - Contact info from buyers in any site's Simple Store.
- Membership - If you have membership enabled for your site, this will filter messages coming from your site's members.
- Live Chat - If you have Live Chat enabled, this will filter out any live chats done through your site.
- Manually Imported - Users added either by manual entry or by importing CSV (comma-separated values). Please note that this filter would only work without the site filter (Filter by site) as the entries did not go through any of the signup forms on your website/s.
- Unreachable Users - This means their email is incorrect, dummy, fake, or temporary. You will not be able to send emails or newsletters to unreachable email addresses.
Editing Users
You can manually update the contact information for your users, including the First Name, Last Name, Phone, Country, and Shipping Address fields on the Users page. However, please be aware that the Email address cannot be modified.
To edit contact information in your user list, follow these steps:
- Access your user list and click on the user you'd like to edit
- Click the "More Actions" button and then the "Edit Info" button to start editing.
- Fill out the necessary fields and hit "Save".
Delete users /Mark users As Spam
You can manually mark your users as spam to prevent them from contacting you again on any of your sites. You can do that by following these steps:
- Go to the "Users" tab.
- Select the users you'd like to delete or mark as spam by clicking on the tickboxes. This would enable the "Delete" and "Spam" buttons.
- Click "Delete" to completely remove the user. Deleting it completely removes the user from the list, and if the same user submits the same info, it will be captured as a new user.
Selecting "Mark as spam" however, blocks any succeeding collection or submission of the same user. To unblock, scroll down and click "Show Spam" > Select the user > Click "Mark as non-spam".
To prevent disposable or temporary email addresses from being used for contact or sign-up purposes, you can enable the "Block disposable emails" feature. This helps ensure that only valid and genuine email addresses are collected, reducing the chances of spam or fake submissions.
It is available in the following forms:
- Contact/Sign up form
- Custom form
- Pop up form
- Live chat form
- Membership registration form
- Portfolio visitor form
Exporting Users
If you need to download and manage your users offline, you can export them in a CSV file. You can do that by:
- In your account, on the "Users" page, click "More Options"
- Pick "Export User CSV" from the menu.
- Once downloaded, you can open the file using Microsoft Excel.
Search Users By Name or Email
Lost track of a conversation? Search your users by name or email! No more sifting through pages of users.
FAQ
How can I change the users categories?
Currently, it's not possible to modify the categories. The users categories are determined by the actions of your website visitors.
In case you need assistance, shoot us a line at support@strikingly.com or chat with us.