It's now easier for website owners to collect and manage contacts from email sign ups, blog subscribers, and even customers from the online store! This feature can be accessed within the account dashboard, on the "Audience" page.
You can now do the following within one page:
- View subscribers/contacts
- Edit subscriber info
- Manually add subscribers/import list
- Delete contacts/mark contacts as spam
- Export contacts
- Send newsletters to your contacts.
- Responding to Live Chat
View your subscribers from "Contact/Sign-up" form, Blog Subscription, Customer (Buyer)
1. Click the box provided for "Select Another Site" and select the sites where the forms are.
2. Then filter the source (type of form) where the sign ups came from. Select the source form/s you prefer.
Sources:
- Contact form - Contact form submissions. Entries may include: name, email, phone, and message.
- Pop-Up Form - Pop-Up form submissions. Entries may include: name, email.
- Blog Subscriber - Users/visitors who subscribed to any of your blog posts. It contains email addresses only.
- Booking - Booking form applications and form submissions.
- Store Customer - Contact info from buyers in any site's Simple Store.
- Membership - If you have membership enabled for your site, this will filter messages coming from your site's members.
- Live Chat - If you have Live Chat enabled, this will filter out any live chats done through your site.
- Manually Imported - Contacts added either by manual entry or by importing CSV (comma-separated values). Please note that this filter would only work without the site filter (Filter by site) as the entries did not go through any of the signup forms on your website/s.
- Unreachable Contacts - This means their email is incorrect, dummy, fake, or temporary. You will not be able to send emails or newsletters to unreachable email addresses.
Editing Contacts
You can manually update the contact information for your audience, including the First Name, Last Name, Phone, Country, and Shipping Address fields on the Audience page. However, please be aware that the Email address cannot be modified.
To edit contact information in your audience list, follow these steps:
- Access your subscriber list and click on the contact you'd like to edit
- Click the "More Actions" button and then the "Edit Info" button to start editing.
- Fill out the necessary fields and hit "Save".
Delete Contacts /Mark Contacts As Spam
You can manually mark your contacts as spam to prevent them from contacting you again on any of your sites. You can do that by following these steps:
- Go to the "Audience" tab.
- Select the contacts you'd like to delete or mark as spam by clicking on the tickboxes. This would enable the "Delete" and "Spam" buttons.
- Click "Delete" to completely remove the contact. Deleting it completely removes the contact from the list, and if the same contact submits the same info, it will be captured as a new contact.
Selecting "Mark as spam" however, blocks any succeeding collection or submission of the same contact. To unblock, scroll down and click "Show Spam" > Select the contact > Click "Mark as non-spam".
To prevent disposable or temporary email addresses from being used for contact or sign-up purposes, you can enable the "Block disposable emails" feature. This helps ensure that only valid and genuine email addresses are collected, reducing the chances of spam or fake submissions.
It is available in the following forms:
- Contact/Sign up form
- Custom form
- Pop up form
- Live chat form
- Membership registration form
- Portfolio visitor form
Exporting Contacts
If you need to download and manage your contacts offline, you can export them in a CSV file. You can do that by:
- In your account, on the "Audience" page, click "More Options"
- Pick "Export Audience CSV" from the menu.
- Once downloaded, you can open the file using Microsoft Excel.
Search Audience By Name or Email
Lost track of a conversation? Search your audience for a name or email! No more sifting through pages of contacts.
FAQ
How can I change the contacts categories?
Currently, it's not possible to modify the categories. The contact categories are determined by the actions of your website visitors.
In case you need assistance, shoot us a line at support@strikingly.com or chat with us.