Why isn’t my domain working? Why is my domain not connected?
After you’ve gone through the domain connection tutorial, refreshed, and waited for at least several minutes, you can check to see for progress with this 2-step checklist.
Note: Some domain registrars may take up to 48 hours to update! Double check your settings and come back to the site later.
If you'd like us to connect your domain for you, send us the info here!
If you bought a domain from Strikingly, it will automatically connect. Email support@strikingly.com if you’re having trouble.
CHECK 1. Go to http://yourdomain.com
Does it work? If so, move to step 2! If not, keep reading:
- If this redirects you to http://page.strikingly.com (or www.strikingly.com/page), then you have set up domain forwarding wrong. You want to forward from yourdomain.com to www.yourdomain.com, not to your Strikingly url! See tutorial.
- If this tells you that no page exists or page can’t be found, then think about what you did during your tutorial.
a) If you used “A Records” at some point, it’s very likely that you have A records for yourdomain.com that don’t belong to us. You should delete the extra ones. See tutorial.
b) If you didn’t use “A Records”, it’s very likely that your domain forwarding isn’t set up, or not active yet. Double check that you’re forwarding (without masking) to www.yourdomain.com. Make sure you only have one CNAME for “www.” See tutorial.
CHECK 2. Go to http://www.yourdomain.com
Does it work? If so, you’re good to go. Maybe you want to try a subdomain now, such as blog.yourdomain.com or home.yourdomain.com?
- If this tells you that no page exists or page can’t be found, then you probably haven’t set up a CNAME for “www” pointing to “dns.strikingly.com.” See tutorial.
a) check your spelling
b) make sure you only have one CNAME for www
c) you may have to wait longer
- (rare) If this redirects you to http://page.strikingly.com (or www.strikingly.com/page), then you have set up subdomain forwarding. You should be using CNAMEs instead! See tutorial.
If you can see your site, but are having mobile compatibility or viewing issues…
Go to “view source.” You can do this by pressing “cmd+opt+U” on mac, or “view” “developer tools” in the menu.
- If the code is longer than a couple pages, you should be good to go! Email us with a screenshot and your question.
- If the code is less than a page, you are using “masked forwarding” or “framing.” This is bad for SEO, mobile compatibility and more, so use the tutorial to connect your domain properly.
Other errors
If you see these pop-ups, read more:
"Framing is not allowed with free account"
"Domain is invalid or already taken"
Still a mystery?
Email support@strikingly.com and we'll write back soon or chat with us!