Fixing File Upload Error

I'm trying to upload a PDF file but it's not working, what's happening?

When users encounter error messages while uploading files, possibilities are, there are plug-ins or extensions on the browser that's causing this or the file is too large.

How do I prevent this from happening?

○ See if the file meets the criteria below: 

  • Check first if the file size is less than 10 MB  
  • Each plan has a limit for storage. 1GB for the Limited plan, 3GB for Pro plan and 10GB for VIP plan.
  • Common file types are supported (txt, pdf, doc, xls, ppt, pages, key, numbers, wps, etc.)

○ Try to upload the file using a different browser or Incognito (CTRL + Shift + N for Chrome) or Private browsing (CTRL + Shift + P for Mozilla Firefox).

○ Disable plug-ins or extensions if private browsing did not work.

○ Check internet connection.

○ Avoid having multiple site editors open.

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