Enable Strikingly Taiwan Payments

If you're selling products in Taiwan, you can now use Strikingly Taiwan Payments to accept NT$ in Strikingly stores!

Note: We'll be rolling this out to all users over the next few weeks. If you'd like early access to this, please contact us at support@strikingly.com.

  • How do I enable Strikingly Taiwan Payments?
  • What are the restrictions of Strikingly Taiwan Payments?
  • How do I check my account balance and withdraw the entire balance?
  • How do I refund the order?
  • What are the fees for Strikingly Taiwan Payments?
  • Other questions

 

How do I enable Strikingly Taiwan Payments?

You can find Strikingly Taiwan Payments in "Settings" > "Accept Payments". Choose TWD: New Taiwan Dollar - NT$ as the Store currency, and it is shown in the payment gateway.

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To enable Strikingly Taiwan Payments, you must register a payment account. Your account will be automatically connected after you successfully registered.

Please follow these steps to register Strikingly Taiwan Payments account:

  1. Choose the account type (Personal / Company) 
  2. Edit contact info
  3. Choose Product category
  4. Provide bank card info
  5. Set password (This password is only for login and connect Strikingly Taiwan Payments account, and you do not need to keep it the same as your Strikingly account password)
  6. Read and agree with terms and policy
  7. Check your material and submit 

Note: the registration form is in Traditional Chinese. If you use Google Translate, the copywriting may have some differences.

 

What are the restrictions of Strikingly Taiwan Payments?

  1. Support VISA, MasterCard, JCB, and UnionPay
  2. Support physical type product only. Service type product, digital download product, and pre-order product will be hidden if you enable Strikingly Taiwan Payments.
  3. The minimum transaction amount of the order is NT$30.
  4. The customer’s name, email, and phone number are required at checkout for Strikingly Taiwan Payments.
  5. Maximum Monthly Available Transaction Balance for personal type account is NT$80,000; No Maximum limit for company type account. (Monthly Available Transaction Balance for company type account will show as NT$100,000, but it will increase automatically according to your transaction amount.
  6. The minimum withdrawal amount is NT$50 each time.
  7. Each transaction takes up to 10 days to be approved and available to withdraw.

 

How do I check my account balance and withdraw the entire balance?

You can check your Monthly Available Transaction Balance, Total Pending Balance and Total Approved Balance in "Orders" > 'Account Balance".

Click the "Withdraw Entire Balance" button in the Total Approved Balance card to manually withdraw your balance. Or you can tick the "Auto withdraw my balance" checkbox, then the system will withdraw the balance to your connected bank account every week (Monday, 12 pm GMT+8:00).

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Handling fee: NT$30 per withdrawal

Withdrawing the balance to your connected bank account will take up to 3 business days to process.

 

How do I refund an order?

Go to "Orders" and choose the Strikingly Taiwan Payments transaction you want to refund. The refund method is exactly the same as the order refund of other payment methods. Processing the refund will take up to 7-10 business days.

 

What are the fees for Strikingly Taiwan Payments?

Strikingly Taiwan Payments is powered by PayNow. PayNow is a payment processor platform provided by 立吉富線上金流股份有限公司. You can learn more here: https://www.paynow.com.tw/introduction.aspx

The payment processing fee from PayNow is 2.5% of the order amount. The total fees (including both payment processor fee and transaction fee) for various Strikingly Plans are: 

  • Strikingly Free 7.5%
  • Strikingly Limited 7.5%
  • Strikingly Pro 4.5%
  • Strikingly VIP 2.5%

 

Other questions: 

How do I change my Strikingly Taiwan Payments account?

For now, please contact support and we can help you change the info. We will release the account management tool soon!

Please note that the info below cannot be changed after your registration. Please check them carefully when registering the Strikingly Taiwan Payments account:

  • Company account: Company Name, Tax ID, Taxpayer Identification Number (TIN), name of Legal Person, Personal ID of Legal Person
  • Personal account: Applicant name, Applicant Personal ID

Note: the registration form is in Traditional Chinese. If you use Google Translate, the copywriting may have some differences.

 

Why does the system say my Personal ID/Tax ID has been registered already, even though I didn't register yet?

Since we used services provided by PayNow, you cannot register a new Strikingly Taiwan Payments account if your Personal ID/Tax ID has been used to register on another e-commerce supported-by-PayNow platform. Please check whether your information is correct, or use another Personal ID/Tax ID to register Strikingly Taiwan Payments account.

 

 

Have any questions? Feel free to drop us a line at support@strikingly.com or chat with us.

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