Common Google Search Console error messages

When setting up the Google Search console, it requires your domain to be verified. The verification process can sometimes be tricky and you might encounter a few errors. We've listed down some of the errors, the possible causes, and how to resolve them.

 

 

Error #1: “Could not find your site. Please check that you provided the correct URL for your property.”

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Possible Cause 1: The site is hidden from search engines. 

Resolution: Disable the option from the site editor's Settings:

  1. Go to Site Editor > Settings > Show Advanced > Privacy & Legal.
  2. Uncheck the "Hide from Search Engines".
  3. Click "Save".
  4. Publish the site.

Possible Cause 1: The site is password-protected. 

Resolution: Disable the option from the site editor's Settings:

  1. Go to Site Editor > Settings > Show Advanced > Privacy & Legal.
  2. Uncheck the "Hide from Search Engines".
  3. Click "Save".
  4. Publish the site.



Possible Cause 2: The site is password-protected

Resolution: Disable the option from the site editor's Settings:

  1. Go to Site Editor > Settings > Show Advanced > Privacy & Legal.
  2. Empty the box under "Password Protection".
  3. Click "Save".
  4. Publish the site.


Possible Cause 3: The site URL used to submit property is different from the actual site URL. Examples:

Submitted URL Actual Site URL
old.mystrikingly.com new.mystrikingly.com
site.mystrikingly.com www.newsiteurl.com
http://www.siteurl.com https://www.siteurl.com


Resolution: Before verifying the site, make sure that the submitted site URL is correct and the most current. You can check for the domain being used by the site by going to Site Editor > Settings> Domains.


Error #2: “We couldn’t find your verification meta tag.”
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Possible Cause

a. Verification method is not supported
b. The HTML tag has not been added yet.
c. HTML tag was added but:
        - Site was not published after saving the tag.
        - Site was published and you clicked “Verify” immediately (did not wait for 5-15 minutes).

Resolution: Make sure that before the verification is correct and added correctly added within the site editor. Also, make sure to give it enough time for the updates to take effect.


Error #3: “Your meta tag is incorrect. Are you using a meta tag for a different site or user account? Found meta tag:”
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Possible Cause:

a. Site was cloned but the verification tag was not changed
b. Site was transferred from one user to another. The new owner tried to verify the site without removing the old tag.
c. Old verification meta tag was removed and a new one was added, but the live site was not updated yet (after publishing).

Resolution: This error is usually caused by not updating the meta tag. Always make sure the tags are updated when, cloning and make sure that when changes are made, publish the site.

 

Error #4: “The connection to your server timed out”

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Possible Cause:

1. This could occur if our servers are down or our platform is responding slowly.
2. Sometimes the cause could be unknown

Resolution: In this case, it's best to wait 3-5 minutes and try to verify the site again.

 

Error #5: “We could not find your verification token in your domain’s TXT records.”

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Possible Cause: The TXT records have just been added, and Google Search Console cannot detect them yet on the domain’s DNS.

Resolution: Wait for the propagation of the TXT records then try again. Domain DNS records usually update globally within 24-48 hours. You may have to wait it out a bit before retrying the verification.


If you missed a few steps or want to proceed with setting up your Google Search Console, you can check out this article. If it still doesn't work after following the recommended solutions, feel free to send us an email or chat with us if you have more questions!

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