Common Google Search Console error messages

When setting up Google Search console, it requires your domain to be verified. The verification process can sometimes be tricky and you might encounter a few errors.

We've listed down some of the errors, the possible causes and how to resolve them.



Error #1: “Could not find your site. Please check that you provided the correct URL for your property.”

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POSSIBLE CAUSES:

a. Site is hidden from search engines. 

Resolution: Deselect the option from the site editor's Settings. Go to Settings > Show Advanced > Privacy & Legal > Uncheck the "Hide from Search Engines" option then save and publish the site.

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b. Site is password-protected

Resolution: Same with the issue above, the Password-protect should be disabled first. Go to Settings > Show Advanced > Privacy & Legal > Empty the box under "Password Protection" then save and publish the site.

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c. Site URL used to submit property is different from the actual site URL.

examples:
submitted URL = old.mystrikingly.com
actual site URL = new.mystrikingly.com

submitted URL = site.mystrikingly.com
actual site URL = www.newsiteurl.com

submitted URL = http://www.siteurl.com
actual site URL = https://www.siteurl.com

Resolution: Before verifying the site, make sure that the submitted site URL is correct and the most current. You can check for the domain being used by the site by going to Settings> Domains.

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Error #2: “We couldn’t find your verification meta tag.”

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POSSIBLE CAUSES:

a. Verification method is not supported
b. HTML tag has not been added yet.
c. HTML tag was added but:
        - Site was not published after saving the tag.
        - Site was published and user clicked “Verify” immediately (did not wait for 5-15 minutes).

Resolution: Make sure that before the verification is correct and added correctly added within the site editor. Also, make sure to give it enough time for the updates to take effect.

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Error #3: “Your meta tag is incorrect. Are you using a meta tag for a different site or user account?
Found meta tag:”

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POSSIBLE CAUSES:

a. Site was cloned but the verification tag was not changed
b. Site was transferred from one user to another. New owner tried to verify the site without removing the old tag
c. Old verification meta tag was removed and a new one was added, but the live site was not updated yet (after publishing).

Resolution: This error is usually caused by not updating the meta tag. Always make sure the tags are updated when, cloning and make sure that when changes are made, publish the site.

Error #4: “The connection to your server timed out”

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POSSIBLE CAUSES:

1. This could occur if our servers are down or our platform is responding slowly.
2. Sometimes the cause could be unknown

Resolution: In this case, it's best to wait 3-5 minutes and try to verify the site again.


Error #5: “We could not find your verification token in your domain’s TXT records.”

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POSSIBLE CAUSE:

The TXT records has just been added, and Google Search Console cannot detect it yet on the domain’s DNS

Resolution: Wait for the propagation of the TXT records then try again. Domain DNS records usually update globally within 24-48 hours. You may have to wait it out a bit before retrying the verification.


If you missed a few steps or want to proceed with setting up your Google Search console, you can check out this article.

If it still doesn't work after following the recommended solutions, feel free to send us an email or chat with us if you have more questions!

 

 

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