Removing DNS CAA Records

When trying to connect a third-party custom domain with your Strikingly site, you may get this error message: "The SSL certificate for this domain could not be installed due to a problem with the DNS CAA records."




This means that we’re unable to generate an SSL certificate for your domain due to a problem in your domain’s DNS settings. Specifically, if there is a CAA record in your DNS settings that conflicts with our SSL certificate function.

To solve this problem, we recommend you remove all CAA records from your domain. To do this, you’ll need to:

  1. Sign in to your current domain provider.
  2. Access the DNS manager.
  3. Locate the CAA record(s), and then delete it.


Specific Guides for Third-party domain providers

If you own a domain from one of the following providers, here are more detailed guides to remove CAA record for your own providers:




1. Sign in to your GoDaddy Domain Control Center.

2. Select your domain to access the Domain Settings page.

select domain

3. Select Manage DNS to access your zone file.

4. Locate the CAA record, and then click Delete next to the CAA record to delete it.





1. Sign in to your Namecheap account.

2. Select Domain List from the left sidebar and click on the Manage button next to your domain.


3. Navigate to the Advanced DNS tab at the top of the page.


4. Locate the CAA record in the Host Records section, and then click the trash icon to delete it.




Note: Any DNS changes to your domain may take 24 to 48 hours to update. If it still doesn't work after the timeframe, please contact us at or chat with us and include a screenshot of your domain settings so we can help!



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