Resetting your 2-step authentication


If you have enabled 2-step authentication for your account but are unable to log in because you no longer have access to either your mobile phone or your 10 recovery codes, please send us an email at or chat with us, attaching the following information:

Upon verifying your account ownership, we can disable 2-step authentication for you to allow you to log in.



  • Disabling this setting temporarily leaves your account in a less secure state. After signing in, you should re-enable 2-step authentication to keep your account highly secured.
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