After creating email accounts, you can make edits. In this article, you will learn how to edit and delete email accounts.
Edit Email Account
1. Go to your Strikingly Dashboard > Emails.
2. Click the gear icon on the same row as the email account you want to edit.
3. Select "EDIT" from the pop-out option.
4. Edit the account name and/or full name.
5. Click "UPDATE EMAIL ACCOUNT".
Delete Email Account
Deleting your custom email bought from Strikingly is irreversible and we cannot retrieve deleted email accounts nor refund them. Please take extra caution before you delete any custom email accounts.
1. Go to your Strikingly Dashboard > Emails.
2. Click the gear icon on the same row as the email account you want to delete.
3. Select "DELETE" from the pop-out option.
4. A confirmation pop-up will appear, click "DELETE EMAIL ACCOUNT" to complete the deletion process.
Reset Email Account Password
1. Go to your Strikingly Dashboard > Emails.
2. Click the gear icon on the same row as the email account you want to edit.
3. Select "RESET PASSWORD" from the pop-out option.
4. The pop-up window will show the original email that you used when you first created the account. If you want to send the reset password email to a different address, you can edit the email address on the form.
5. Go to the email that you entered when requiring a new password.
If you want to use your own password, visit Strikingly Email: Changing Password.
Renew Email Accounts
The renewal of a Strikingly custom email account is renewed on an annual basis, regardless of whether the domain is expired or not, as the custom email account is separate from domain renewal.
For example, if you purchase a custom email on January 10th, even if your domain has expired on January 1st, the custom email will be renewed on January 10th of each subsequent year. Please be aware that the renewal process is automatic, and the payment will be processed using the payment method associated with your Strikingly account.
The only way to prevent the email account from renewing is to Delete Email Account. If the domain email is not deleted, the domain email account renewal will occur automatically, and it's non-refundable, even if the domain is expired.
In case you need assistance, shoot us a line at support@strikingly.com or chat with us.