Why isn't my domain working? It used to work.
If you have recently purchased a domain and did not respond to the Domain verification email, chances are, your domain has been suspended for being unverified.
Why do I need to verify my domain?
As of January 1, 2014, the Internet Corporation for Assigned Names and Numbers (ICANN) created a new rule that requires a domain registration to be validated via email for the following situations:
- a new domain is purchased/registered
- domain contact information is changed (name, email)
- a domain is transferred to a new registrar
Here's more about the new ICANN policy.
Why are these new rules implemented by ICANN?
These rules were made for security reasons. This is to prevent domain hi-jacking/domain theft--the change in registration of a domain without the permission of the original owner of the domain.
I received an email with the subject "VERIFICATION REQUIRED - Please verify your domain name(s) as soon as possible". What is this email for?
The verification email is sent to you when you register a domain name with Strikingly. This email contains a link that takes you to a page that displays the first and last name, and the email address you used when you registered the domain. You need to click on the link to confirm. Confirming will prevent your site from going down after 15 days.
Note: Domain registrant verification only applies to gTLDs (generic top-level domain) such as .com, .net, .org, and is not applicable to ccTLDs (country code top-level domains) like .co and .me.
I got a verification email but I deleted it. Will I still get another email?
Strikingly sends out emails to you within the 15-day period. If you haven't verified or didn't receive it, you may contact us through firstname.lastname@example.org and we'll resend the verification email.
Alternatively, you may let us know which alternate email you'd like to use to receive the verification email and we'll resend the email from our end!
Here's a timeline of when verification emails are sent:
Image Credits: OpenSRS
I updated the contact email through "My Domains" but I didn't receive the domain verification email?
Try to check your spam or bulk folders!
Nothing in spam? If you use @email@example.com or @me.com addresses, we encourage you to to Whitelist / Add Safe Sender of @registrarmail.net, with the IP address of 220.127.116.11/24. You can do this within the Apple Email/iCloud Interface. This issue is originating at Apple's server, and wouldn't be able to fix this issue on our end.
As an alternative (if you're using an Apple address), we can change your email to a different address (Gmail, Hotmail, etc.). Once we change your email address, it will toggle the system to automatically send another verification email to your new email. Contact us through email or through chat!
My domain is suspended. What should I do now?
Your domain would be restored once you've gone through the domain verification by clicking the link in the verification email and after you confirm your email address.