Fixing Unable to Upload Image Issue

Q: When I want to upload an image, I click "upload" but the pop-up window doesn't finish loading.
After I select an image, the loading bar never gets to 100%.

If you're having trouble uploading an image, try the following!

1. Use an incognito or private browsing window.
2. Use a browser you don't usually use.
If this works, it's most likely that one of your browser extensions is interfering with our image uploader. 

Q: Why is my image not showing even if it’s JPEG? (or other formats with the right size limit)

If you uploaded an image with the correct format and size but it's not showing on the editor or the live site, here's what you can try:
1. Refresh your page.

2. Make sure no plugins are affecting the upload and conflicting with the site editor.
3. Use an Incognito or Private browser

SHIFT + Command + N (Mac);
CTRL + SHIFT + N (Windows)
SHIFT + Command + P (Mac);
CTRL + SHIFT + P (Windows)
Shift + ⌘ + N (Mac)


If those suggestions do not work, please email or chat with us. And give us your browser info, which you can copy and paste from here: .

Let's get your images up soon!

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