Recording Screen on Video / Taking Screenshot

How do I take screenshots or capture my screen on video?

Sending us a video capture of the error message that you see, how your site looks/behaves or your domain settings can significantly help us resolve your issues faster. This is also helpful to identify bugs!

RECORDING SCREEN ON VIDEO

1. Download a Free Image and Video Capture Tool (This is recommended!)

  • Download Jing and install on your computer.
  • Follow this tutorial to take a video of your screen.

2. Use Google Chrome Extension

  • If you’re using Google Chrome, download the Screencastify Chrome extension.
  • After it downloads and installs on your Chrome, add permission to use your mic and camera.
  • Start recording by clicking the Screencastify icon on top of your browser and select, Start Recording. 

  •  The icon will have a red circle  to indicate that it’s recording your screen.
  • To stop recording, click on the icon again and select, Stop Recording.
  • A new tab will open that contains your video. Click Share or download it to your local drive.

TAKING SCREENSHOTS

If you don’t know how to take screenshots, here’s how:

For Windows User
While you’re on the site or while the error message is shown, click "Print Screen (Prt Scn)" from your keyboard.

  1. Open Microsoft Paint. 
  2. From the menu, click “Edit” and select “Paste” (you can also press CTRL + V from your keyboard after you open MS Paint). 
  3. Now that you have the screenshot of your page, Save it by clicking “File” and selecting “Save As.”

 

If you’re using Windows 7 or 8

  1. Open the “Snipping Tool.” (Start > Accessories > Snipping Tool)
  2. Click “New."
  3. When the screen fades, drag the cursor around the area that you want to grab. Release the mouse when you’re done.
  4. Click the “Save” button to save your snip/screenshot. 

For MAC Users

  1. While you’re on the site or while the error message is shown, press ⌘ Command+⇧ Shift+4. Your cursor will turn into a small cross-hair reticle.
  2. Drag the cursor around the area that you want to grab. Release the mouse when you’re done. 
  3. Your screenshot is now automatically saved on your desktop.

If you’re using the Grab utility

  1. Open the Grab utility (Applications > Utilities > Grab).
  2. Click Capture, then select Window. 
  3. Click the Save button to save your screenshot. 

SEND US YOUR VIDEO OR SCREENSHOT 

To include your screenshot in your email to us, follow these steps:

  1. Login to your email or email client. 
  2. Compose or create a new message.  
  3. Attach the screenshot/video grab as an email attachment. If your email provider does not allow huge file uploads, you can use a file sharing tool like Gett Sharing

Here are instructions from specific email providers:
Google Mail
Yahoo! Mail
Hotmail/Outlook.com
Zoho Mail


If you need more help, feel free to email us at support@strikingly.com or chat with us.

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