Managing Orders from Simple Store

Once you get orders, you can manage all your orders in Simple Store Orders dashboard.

Order Statuses

  • Pending -  Indicates that your customer has successfully placed an order and payment has been processed
  • Completed-  Marks an order as fulfilled 
  • Cancelled -  Indicates that you’ve processed a refund for the order


Receiving an Order

When a customer buys something from your online store, it appears as a PENDING order in the dashboard. Both you and your customer will get an email notification with the details of the newly placed order.


Completing Orders

To process an order, click on the order in your Simple Store Order panel, and click "COMPLETE". 

 

By clicking "COMPLETE", you will send your customer an email notification stating that the order has been fulfilled. You also have the option of adding a note to the email to send to your customer as well.

 

 

Refunding Orders. Refunds can also be issued to your customer on your Simple Store Order Dashboard. Click on the order you want to refund:

And then click on “REFUND” button.

 

This will initiate a full refund, items will be restocked after refunding is issued. An email will also be sent to your customer, notifying them of the refund. Note that processing a refund can take up 5 business days.

After an order has been refunded, the status of the Order will be changed to "Canceled". Keep in mind that refunds cannot be reversed. 

 

Exporting Orders

You can export orders to a .csv file on Simple Store Orders dashboard. To export orders, click on “Export Orders”, the .csv file will be downloaded to your computer immediately. You can open the file in Microsoft Excel, Numbers, Google Spreadsheets, or another spreadsheet program.

 

We hope you'll find this feature useful! In case you need assistance, shoot us a line at support@strikingly.com or chat with us.

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