Once you get orders, you can manage them in the Simple Store Orders dashboard.
Order Statuses
- Pending: Indicates that your customer has successfully placed an order and payment has been processed.
- Completed: Marks order as fulfilled.
- Canceled: Indicates that you’ve processed a refund for the order.
Receiving an Order
When a customer buys something from your online store, it appears as a PENDING order in the dashboard. Both you and your customer will get an email notification with the details of the newly placed order.
Completing Orders
To process an order, click on a PENDING order in your Simple Store Order panel and click "COMPLETE".
By clicking "COMPLETE", you will send your customer an email notification stating that the order has been fulfilled. You also have the option of adding a note to the email to send to your customer as well.
Refunding Orders. Refunds can also be issued to your customers on your Simple Store Order Dashboard. Click on the order you want to refund:
And then click on the “REFUND” button.
This will initiate a full refund. Items will be restocked after the refund is issued. An email will also be sent to your customer, notifying them of the refund. Note that processing a refund can take up to 5 business days.
After an order has been refunded, the status of the order will be changed to "Canceled". Keep in mind that refunds cannot be reversed.
Exporting Orders
You can export orders to a .csv file on the Simple Store Orders dashboard. To do this, follow these steps:
- On the site editor, click "Store".
- Choose "Orders" from the left panel.
- Click the “Export Orders” button.
The .csv file will then be downloaded to your computer immediately. You can open the file in Microsoft Excel, Numbers, Google Spreadsheets, or another spreadsheet program.
If you want to download the details of a specific order, you can choose it from the list and then click "Print details".
A pop-up window will appear, select your preferences and click "Print".
Deleting/Canceling Orders
To cancel an order, go to the Simple Store Orders dashboard. Find the pending order you want to cancel and click on it to view the details. Click on the "Cancel Order" button at the bottom right and confirm the cancelation.
Note: To cancel all orders on your site, you will need to manually cancel each order individually, as we currently don't support bulk cancelation.
We hope you'll find this feature helpful! In case you need assistance, shoot us a line at support@strikingly.com or chat with us.