Connecting Namecheap Subdomains to Your Strikingly Site

This guide walks you through connecting your subdomain to your Strikingly site. If your domain doesn't start with "www.", such as shop.example.com or blog.example.com, this tutorial is for you. 

• If you're connecting a domain that starts with "www.", you can visit Connecting Domains to Your Strikingly Site.
• You can send this tutorial to your registrar’s support team if you need help. Or, contact us anytime for additional help. 

 

Catalog

• Step 1: Connect to Your Custom Domain on Strikingly
• Step 2: Find Your Registrar's DNS settings
• Step 3: Remove the Namecheap Parking Page and Find DNS Settings
• Step 4: Clean up your DNS records
• Step 5: Add a CNAME record
• Step 6: Confirm your setup is complete

 

Step 1: Connect to Your Custom Domain on Strikingly

1. Go to your Strikingly site editor, and click SETTINGS > Domains.
   
   
   
   
2. Enter your custom domain in the "Custom Domain/Subdomain" box, such as "shop.yourdomain.com" (without https:// or http:// or /).
   
   
   
   
3. Click "UPDATE".
   
   
   
   
4. Choose "Namecheap" as your domain provider, and click “Start Configuration”.
   
   
   
   
5. You will see a pop-up that displays the records you'll need to set in your domain settings.
   
   
   

 

Step 2: Find Your Registrar's DNS settings

1. Sign in to your Namecheap account.
2. Click Domain List on the left sidebar.
   
   
   
   
3. Select the domain name that you want to connect to your Strikingly site to, and click "Manage".
   
   
   
   

Step 3: Remove the Namecheap Parking Page and Find DNS Settings

By default, when you purchase a domain and not linked to a website, the parking page is turned on. This prevents our records from taking effect. 

1. Scroll down to the Other Domain Settings section and click "TURN OFF".
2. Make sure that it is indicated as OFF as the screenshot. It usually takes 30 minutes to take effect.
   
   
   
   
3. Once it's off, click the "Advanced DNS" tab.
   
   
   
   

Step 4: Clean up your DNS records

1. In “DNS Template” section, select “Choose DNS template” to show all records.
   
   
   
   
2. Look for any CNAME record named with your hostname and delete it.
   
   
   
   

 

Step 5: Add a CNAME record

1. Scroll down and look for "ADD NEW RECORD" button.
   
   
   
   
2. Select "CNAME Record" as the record type.
   
   
   
   
3. Copy the relevant information from Strikingly and paste it into the corresponding fields, as shown in the image below.
   
   
   
   
4. Click the green check icon to save the changes. 

Step 6: Confirm your setup is complete

1. After you’ve confirmed the above setup, go back to your Strikingly site editor and click the "I've fixed, check again" button in the pop-up.
   
   
   
   
2. If you've configured your DNS settings correctly, the pop-up will close and the domain status will show as "CONNECTED".
   
   
   
   
3. If you haven't configured your DNS correctly, the popup will display the error status, and you should go back to step 3 to reconfigure the DNS records correctly.
   
   
   
   

If your site doesn't go online after 48 hours, contact us at support@strikingly.com or chat with us and include a screenshot of your domain settings, so we can help!