This guide walks you through connecting your subdomain to your Strikingly site. If your domain doesn't start with "www.", such as shop.example.com or blog.example.com, this tutorial is for you.
- If you're connecting a domain that starts with "www.", you can visit Connecting Domains to Your Strikingly Site.
- You can send this tutorial to your registrar’s support team if you need help. Or, contact us anytime for additional help.
- Step 1: Connect to Your Custom Domain on Strikingly
- Step 2: Find Your Registrar's DNS settings
- Step 3: Remove the Namecheap Parking Page and Find DNS Settings
- Step 4: Clean up your DNS records
- Step 5: Add a CNAME record
- Step 6: Confirm your setup is complete
Step 1: Connect to Your Custom Domain on Strikingly
- Go to your Strikingly site editor, and click SETTINGS > Domains.
- Enter your custom domain in the "Custom Domain/Subdomain" box, such as "shop.yourdomain.com" (without https:// or http:// or /).
- Click "UPDATE".
- Choose "Namecheap" as your domain provider, and click “Start Configuration”.
- You will see a pop-up that displays the records you'll need to set in your domain settings.
Step 2: Find Your Registrar's DNS settings
- Sign in to your Namecheap account.
- Click Domain List on the left sidebar.
- Select the domain name that you want to connect to your Strikingly site to, and click "Manage".
Step 3: Remove the Namecheap Parking Page and Find DNS Settings
By default, when you purchase a domain and not linked to a website, the parking page is turned on. This prevents our records from taking effect.
- Scroll down to the Other Domain Settings section and click "TURN OFF".
- Make sure that it is indicated as OFF as the screenshot. It usually takes 30 minutes to take effect.
- Once it's off, click the "Advanced DNS" tab.
Step 4: Clean up your DNS records
- In “DNS Template” section, select “Choose DNS template” to show all records.
- Look for any CNAME record named with your hostname and delete it.
Step 5: Add a CNAME record
- Scroll down and look for "ADD NEW RECORD" button.
- Select "CNAME Record" as the record type.
- Copy the relevant information from Strikingly and paste it into the corresponding fields, as shown in the image below.
- Click the green check icon to save the changes.
Step 6: Confirm your setup is complete
- After you’ve confirmed the above setup, go back to your Strikingly site editor and click the "I've fixed, check again" button in the pop-up.
- If you've configured your DNS settings correctly, the pop-up will close and the domain status will show as "CONNECTED".
- If you haven't configured your DNS correctly, the popup will display the error status, and you should go back to step 3 to reconfigure the DNS records correctly.