You can manage orders from our free iOS App. From the app, you can:
- Check pending order and total order numbers.
- Check order status and order details.
- Mark a PENDING order as COMPLETED or REFUNDED.
- Issue a refund for a PENDING or COMPLETED order.
Managing Orders on iOS App
Log into Strikingly App using the email address and password associated with your account. You’ll see a list of all sites linked to your account.
Select the site with your Simple Store setup and click on “MANAGE ORDERS” button.
You can see all Pending, Completed, and Cancelled orders under different filters in order manager.
Receiving an Order
When a customer makes a purchase, you'll receive a push notification and the new order will appear as a PENDING order in order manager.
Completing an Order
Go to Pending orders queue, click on the order, and check the order details, and then click on the “COMPLETE ORDER” button.
By clicking "COMPLETE", you automatically send your customers an email notification stating that the order has been fulfilled.You'll also see the option to customize this email in the text field popup after clicking "COMPLETE".
The order will now be in the COMPLETED queue.
Refunding an Order
Refunds can also be issued to your customer through the iOS store manager. To refund an order, go into the the order you want to refund, click on “More” on top right of order details screen, and then select the “Refund” button.
This will initiate a full refund, items will be restocked after refunding is issued. An email will be sent to your customer, notifying them of the refund. Processing a refund can take up 5 business days.
After an order has been refunded, the status of the Order will go to the CANCELLED queue. Keep in mind that refunds cannot be reversed.