Email Domain Authentication (DKIM) 

When sending emails with Strikingly, you must set a Sender Profile. These details will be shown when the recipient opens your email in their inbox. 

In the From Email field, you may use a custom email address to send emails from and receive replies. This From Email must follow some important rules:

  • If the email address is on a free service (e.g. Gmail, Hotmail, Yahoo, Proton), your emails are more likely to be marked as spam! We strongly recommend using a custom domain for this instead.
  • If the email address is on a domain that is managed on Strikingly, you don’t need to do anything else! We’ll handle the validation automatically.
  • If the email address is on a domain that is managed by a third-party registrar (e.g. Godaddy, Namecheap, etc), then you’ll need to add DKIM authentication to your domain in order to properly send emails from that email address. To do this, follow the instructions below.

You'll learn how to do the domain authentication (DKIM) exactly in this article.

Registrar-specific guides

If your email domain is from one of the following providers, instead of following the general instructions, you can check the step-by-step guides for your own providers:

Step 1: Check the DNS records you need for your email domain authentication in Strikingly Site Editor

  1. Go to your Strikingly site editor and click "Settings" > "Email Notifications".
  2. Add your email to the "From Email" field.
  3. Enter the 6-digit code sent to your email to verify it.
  4. Click “Authenticate Email Domain”

  5. Choose your domain provider, and click “Start Configuration”.

  6. You will see a popup that displays the records you'll need to set in your domain settings.




Step 2: Add three CNAME Records and one TXT record in your domain provider

1. In your domain provider’s account, find the DNS Settings for your domain. (It may also be called DNS, DNS manager, DNS records, host record, zone settings, zone file, etc.)


2. Add a new record, and set the Type to CNAME.

3. Copy the “Name” and “Value” of one of the CNAME records from Strikingly, and paste it into the corresponding places. 

  • “Name” may also be called “Alias” or “Host”. 
  • “Value” may also be called “Record”, “Address”, “Points to” or “Data”.

4. Select "Default" for TTL.

5. Repeat steps 2-4 to add two more CNAME records.

6. Add one more record and set the Type to TXT.

7. Copy and paste the “Name” and “Value” of the TXT record.

8. Select "Default" for TTL.



Step 3: Wait for the Records to Take Effect

  1. After you’ve confirmed the above setup, go back to your Strikingly site editor and click the "I've added, start checking" button in the popup.

  2. We’ll automatically detect your DNS records. please allow up to 48 hours for the changes in the domain records to take effect globally. 

  3. After we detect the correct values, you’ll be notified by email immediately. You’ll also see a green message here, indicating that you've successfully set up DKIM authentication for your domain. 

  4. If we can’t detect the correct values after 48 hours, you’ll be notified by email. You’ll need to make sure that you’ve completed Steps 1-3 and try again. As always, you can contact us for support!



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